Before your visit
Booking Guidelines and Salon Policies
A few simple guidelines help us give every client the time and care they booked. Here is everything to know before your appointment at our Dallas, Frisco and Austin salons.
NEW CLIENTS GET 20% OFF THEIR FIRST VISIT AT CAPELLI SALON
The 5 Things to Know
Notice to cancel or reschedule
Needed to secure your appointment
Late and we may need to reschedule
To tell us if you are not happy
Cash for gratuities only
Our policies
Salon Policies in Full
Cancellations
Please cancel or reschedule at least 24 hours before your appointment. This applies to regular services and to specialty services such as keratin, Japanese straightening, bridal and extensions. If you have any questions about this policy, please ask before you book.
Payment methods
A credit card is required to secure your appointment. We are a cashless salon and accept Visa, Mastercard, American Express and debit cards. Cash is accepted for gratuities only.
Prices quoted after your consultation are final and do not include tax or gratuity. Prices may change without notice at management's discretion, so please contact us for current pricing.
Timeliness
Out of respect for all of our clients, if you arrive more than 30 minutes late we may ask you to reschedule. When we can, we will adjust your service to fit the time left, but many services cannot be shortened. We cannot accommodate late arrivals for express services, consultations or first visits.
Running a few minutes behind? Please call to let us know. Running more than 30 minutes behind? Please call to reschedule.
Gratuity
Gratuities are at your discretion and can be added to your card. We encourage cash gratuities for stylists and assistants.
Client satisfaction
We stand behind our services and products. If you are not happy for any reason, please tell us within 7 days of your appointment and we will make it right. Products can be returned or exchanged if they were sold damaged or cause an allergic reaction.
We do not give refunds for services already done, but we are happy to adjust your service once your stylist approves. Most color corrections need more than one visit, so color adjustments do not apply to corrective color appointments. Model services are not eligible for adjustments. Questions about a service? Call, email or text us any time.
Changing stylists
You are always welcome to see a different stylist, whether for scheduling, price or a fresh perspective. Our whole team trains together and works as one team, and we are happy to recommend someone who fits your needs.
Clothing and personal items
We are not responsible for lost, damaged or stained clothing or personal items. Please wear the robe we provide to keep your clothes clean, and tell our team about any concerns before your service starts.
Purchases
All retail sales are final. Gift cards cannot be exchanged for cash or returned. Tickets for advanced education are non-refundable.
Gift cards
To redeem a virtual gift card, please have the gift card ID number ready to show the front desk. You will find it in your gift card receipt email.
Virtual consultations
If you booked a free virtual consultation, we will text and email you a meeting link within 24 hours of your appointment time. No link yet? Please contact us.
Pets
Only service animals are allowed in the salon during business hours.
Thank you for supporting us by respecting our policies.
Questions
Booking Questions, Answered
How much notice do I need to give to cancel?
At least 24 hours, for regular services and for specialty services such as keratin, Japanese straightening, bridal and extensions.
Why do you need a card to book?
A credit card secures your appointment time. We are a cashless salon and accept Visa, Mastercard, American Express and debit cards.
What happens if I am running late?
Call us if you are a few minutes behind. If you will be more than 30 minutes late, we may need to reschedule, especially for express services, consultations and first visits.
What if I am not happy with my result?
Tell us within 7 days of your appointment and we will make it right with an adjustment approved by your stylist. We do not give refunds for services already done.
How do I book?
Book online any time, or call or text your nearest salon: Dallas (972) 250-4565, Frisco (214) 407-7572 or Austin (512) 432-5429.
Ready to Book?
Book online in a minute, or call or text your nearest salon. Open Tuesday to Friday 10 AM to 7 PM, Saturday 10 AM to 5 PM.
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