Cancellations
Cancellations must be made at least 24 hours in advance for regular services and specialty services such as Keratin, Japanese, Bridal or Extensions. If you have any questions regarding this policy, please communicate them before committing to an appointment.
Payment Methods
A credit card is required to secure appointments. We are a cashless environment and all payments are accepted in form of credit cards (Visa, Mastercard, American Express or Debit Card). All prices after consultations are final and do not include tax and gratuity. Prices are subject to change without notice at the discretion of management. Contact our concierge for the most current pricing. Cash will not be accepted as a payment method except for gratuities. You may use cash or credit card for gratuities.
Timeliness
Out of respect for all of our clients, guests arriving more than 30 minutes late to their appointment may be asked to reschedule. When possible, we will do our best to alter your services so that we can offer you the appointment upon your arrival; however, we do not have the ability to do this with many of our services. Lateness cannot be accommodated for express services, consultations, or services for new guests. If you are running just a few minutes behind, please give us a quick call to update us on your status. If you are running more than 30 minutes behind, please call us to reschedule your appointment.
Gratuity
Gratuities are left to your discretion and can be added to credit cards. However, we encourage gratuities in cash for stylists and assistants.
Client Satisfaction
We guarantee our services and products; therefore, if for any reason you are not satisfied, please notify management within 7 days of the original appointment and we will ensure your satisfaction. Products may be returned or exchanged if it was sold damaged or you experience an allergic reaction. Monetary refunds will NOT be made for services rendered; however, we will happily make adjustments to the original service upon approval of your stylist. Requests for service adjustments must be made within 7 days of the original appointment. Most corrective color processes require multiple visits; for this reason, color adjustments do not apply to corrective color appointments. Model services are not eligible for service adjustments. If you have questions or concerns about a service you are getting or have received, please do not hesitate to reach out to us by phone, email, or text.
Service Providers
We realize and welcome that you may wish to change to a different artist due to schedule changes, pricing, or to gain a new perspective. Our entire salon receives continuous training and education together as a team and we believe in servicing our clients as a team. If for any reason you wish or need to see a different artist at Capelli, we encourage you to do so and can help refer you to someone who fits your needs.
Clothing and Personal Items
We are not responsible for any lost/damaged/soiled clothing or personal items during your visit. We encourage you to wear the robe that is provided to ensure your clothes stay clean and damage-free. Please let our staff members know if there are any concerns before a service is performed.
Purchases
All retail sales are final. Gift cards are not redeemable for cash and cannot be returned. Tickets to advanced education are non-refundable.
Gift Cards
To redeem a virtual gift card, please be sure to have the gift card ID number ready to show the front desk. The gift card number can be found in your gift card receipt email.
Virtual Consultations
If you booked a complimentary virtual consultation, our team will text and email you a virtual meeting link within 24 hours of your appointment time. If you do not receive a meeting link within 24 hours of your appointment, please contact us here.
Pets
Only registered service animals are allowed into the salon during business hours.
Thank you for supporting us by respecting our policies